Delivery & Shipping

For Our USA Customers

We’re still proudly shipping to the United States. All customs fees and import duties (10%) are fully covered by us, so you’ll never be asked to pay any extra charges when your order arrives.

Orders are sent with tracked international shipping and usually arrive within 7–14 business days. If your package takes longer than expected, just reach out and we’ll help you track it down.

Below are our estimated delivery times based on your location:

- UK: 2–4 business days

- USA: 1–2 weeks

- Europe: 1–2 weeks

- Rest of the World: 1–3 weeks

Shipping Information

- All orders are processed on Mondays, Wednesdays and Fridays.

- Every order includes tracking, and you’ll receive a confirmation email with tracking details once your package has been dispatched.

- Delivery times are estimates and may vary due to customs or unforeseen delays.

Lost or Delayed Orders

Although all orders include tracking to ensure reliable delivery, we cannot guarantee refunds or replacements for items lost during transit. If your package is delayed or missing, please contact our customer service team, and we will assist you in resolving the issue with the courier.For any questions about your delivery, feel free to contact our customer service team—we’re here to help!

Thank you!

Thank you for choosing Raku Matcha. We’re honored to be part of your matcha journey.