Delivery & Shipping

Below are our estimated delivery times based on your location:

- UK: 2–4 business days

- USA: 1–2 weeks

- Europe: 1–2 weeks

- Rest of the World: 1–3 weeks

Shipping Information

- All orders are processed within 1–2 business days.

- Every order includes tracking, and you’ll receive a confirmation email with tracking details once your package has been dispatched.

- Delivery times are estimates and may vary due to customs or unforeseen delays.

Lost or Delayed Orders

Although all orders include tracking to ensure reliable delivery, we cannot guarantee refunds or replacements for items lost during transit. If your package is delayed or missing, please contact our customer service team, and we will assist you in resolving the issue with the courier.For any questions about your delivery, feel free to contact our customer service team—we’re here to help!

Thank you!

Thank you for choosing Raku Matcha. We’re honored to be part of your matcha journey.