Terms and Conditions

Welcome to Raku Matcha! By accessing or using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General Use

1.1. These terms apply to all users, including visitors, customers, and contributors.

1.2. Raku Matcha reserves the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of these changes.

2. Eligibility

2.1. You confirm that you are of legal age in your country of residence or have obtained consent from a parent or guardian to use this site.

3. Products

3.1. All products are subject to availability and may be limited in quantity.

3.2. While we strive for accurate representation, actual product colors may vary slightly due to display differences.

3.3. Prices, descriptions, and product availability are subject to change without notice.

4. Orders and Payment

4.1. Please ensure all order details are accurate at the time of purchase.

4.2. Raku Matcha reserves the right to cancel orders due to errors, unauthorized transactions, or suspected fraud.

4.3. Payments must be completed through the methods provided at checkout.

5. Shipping

5.1. We offer global shipping, with delivery times depending on your location and chosen method.

5.2. Customers are responsible for any customs duties or import taxes.

5.3. Raku Matcha is not liable for delivery delays caused by third-party couriers.

6. Returns and Refunds

6.1. Products can be returned within 14 days if unused and in original packaging.

6.2. Contact us at [email] to initiate a return. Refunds are issued after inspection of the returned item.

6.3. Shipping costs are non-refundable.

7. Intellectual Property

7.1. All content on this site, including logos, text, and images, is the property of Raku Matcha.

7.2. Unauthorised use, reproduction, or distribution of our intellectual property is prohibited.

8. Liability

8.1. Raku Matcha is not liable for any damages arising from website use or product consumption, except as required by law.

8.2. We do not guarantee uninterrupted or error-free website access.

9. Privacy

9.1. Your personal information is collected, stored, and managed in compliance with our Privacy Policy. Please review our Privacy Policy for further details on how we handle your data.

10. Governing Law

10.1. These terms and conditions, as well as any disputes arising from them, shall be governed by and construed in accordance with the laws of England and Wales.

Thank you!

Thank you for choosing Raku Matcha. We’re honored to be part of your matcha journey.