FAQ · よくある質問
Questions,answered.
Most asked questions about our matcha, brewing, shipping, and ceramics. If yours isn't here, write to support@rakumatcha.com and we will sort it.
01 · MATCHA & FRESHNESS
Our matcha.
How long does an opened tin stay fresh?
Sealed and stored in a cool, dark place, an opened tin keeps its brightness for about four weeks. Refrigerated, six.
What is the difference between Hikari, Shōgun and Hōjicha?
Hikari is light and sweet, Shōgun is bold and full-bodied, Hōjicha is roasted and naturally low in caffeine.
Is your matcha organic?
No. Our Uji tea house is JAS-certified and does offer an organic line, but the matcha we chose isn't from it. We went with the one we thought tasted best.
Where is your matcha from?
Uji, Kyoto. First harvest, milled monthly at our partner tea house.
How do you keep matcha fresh during shipping?
Sealed tins, vacuum-packed inner sachets, and a short window between mill and dispatch.
What grade is your matcha?
All three of our matchas are ceremonial grade. Hōjicha is a separate roasted style.
02 · HOW TO MAKE IT
How to make it.
Do I need a chasen and chashaku to make matcha?
A chasen helps a lot. Without one you can use a small handheld milk frother. A chashaku is optional but makes portioning easier.
What temperature water should I use?
Around 75°C for Hikari and Shōgun, 95°C for Hōjicha.
How much matcha per bowl?
2g for Hikari, 3g for Shōgun, 2g for Hōjicha.
Can I use a milk frother instead of a chasen?
Yes, it works fine. The foam won't be as dense but the flavour comes through.
Why is my matcha bitter or grainy?
Either the water was too hot or the matcha wasn't sifted first. Try both fixes.
03 · ORDERS & DELIVERY
Orders and delivery.
How long does UK delivery take?
Sent within 48 hours on Royal Mail 48. Most parcels arrive 2 to 4 working days after ordering.
Do you ship internationally?
Yes, to the EU, US, Canada, Australia, Japan, and most of Asia. Prices below exclude duties and import taxes which are paid by the recipient on delivery (except US, where we prepay tariffs).
Can I return an opened tin of matcha?
Unopened tins are returnable within 14 days. Opened tins cannot be resold for food safety reasons.
What if my order arrives damaged?
Email support@rakumatcha.com with a photo and we will replace it at no charge.
How do I track my order?
A tracking link is emailed when your parcel is dispatched.
04 · CERAMICS & TOOLS
Ceramics and tools.
Are the bowls dishwasher safe?
No. Hand-wash only with a soft sponge and warm water.
Can I drink hot tea out of a Kayori bowl?
Yes. That is what they are made for.
How long does a chasen last?
Six to twelve months of daily use before the prongs droop.
How do I care for my chasen?
Rinse warm after use, never scrub. Air-dry prongs up on a kusenaoshi or any small ring stand.
Do you make bowls in other colours?
The Kayori range rotates seasonally. Sign up to our newsletter for new colour drops.
05 · FOR TRADE
For trade.
Do you supply cafés and restaurants?
Yes. Email support@rakumatcha.com for the wholesale price list and minimum order.
What is the minimum order?
Twelve 100g tins, mixed across the three matchas.
Do you offer wholesale pricing?
Yes. Net pricing scales with volume. Full price list on request.
Can I privately label your matcha?
Not at the moment. Our capacity is reserved for the Raku Matcha tin.
How do I open a wholesale account?
Email support@rakumatcha.com with your business name, location, and intended volume.
STILL HAVE A QUESTION?
Emailsupport@rakumatcha.com
We answer most things within one working day.
Contact us