Questions,answered.

Sealed and stored in a cool, dark place, an opened tin keeps its brightness for about four weeks. Refrigerated, six.

Hikari is light and sweet, Shōgun is bold and full-bodied, Hōjicha is roasted and naturally low in caffeine.

No. Our Uji tea house is JAS-certified and does offer an organic line, but the matcha we chose isn't from it. We went with the one we thought tasted best.

Uji, Kyoto. First harvest, milled monthly at our partner tea house.

Sealed tins, vacuum-packed inner sachets, and a short window between mill and dispatch.

All three of our matchas are ceremonial grade. Hōjicha is a separate roasted style.

A 2g bowl of matcha holds roughly 60mg of caffeine, against 90mg to 110mg in a typical cup of filter coffee. Published measurements put matcha between about 19mg and 44mg per gram, so a bowl can land anywhere from 38mg to 88mg depending on the harvest and how heavily you dose it. First-harvest matcha like ours sits at the higher end of that range, so it is not a low-caffeine drink. A 3g bowl of Shōgun is closer to a coffee than most people expect. Hōjicha is the lowest of our three teas because it is roasted.

Hikari. It is smooth, naturally sweet and high in umami, which makes it the easiest place to start. Shōgun is deeper, bolder and nuttier, and it holds through milk. Hōjicha is roasted and toasty, low in caffeine, and better suited to evenings.

First harvest, shade-grown leaf, stone-milled to a fine powder. It is made to be drunk with hot water rather than cooked with. All three of our teas are first harvest from one tea house in Uji.

With green tea you steep the leaves in hot water and throw them away. With matcha the leaf is ground into a fine powder and whisked into the water, so you drink the whole thing.

Yes. There is one ingredient in the tin, 100% ground green tea leaf, with nothing added.

A chasen helps a lot. Without one you can use a small handheld milk frother. A chashaku is optional but makes portioning easier.

Around 75°C for Hikari and Shōgun, 95°C for Hōjicha.

2g for Hikari, 3g for Shōgun, 2g for Hōjicha.

Yes, it works fine. The foam won't be as dense but the flavour comes through.

Either the water was too hot or the matcha wasn't sifted first. Try both fixes.

A 30g tin gives about fifteen bowls of Hikari at 2g, or about ten bowls of Shōgun at 3g. Hōjicha is 2g a bowl, so about fifteen.

Sent within 48 hours on Royal Mail 48. Most parcels arrive 2 to 4 working days after ordering.

Yes, to the EU, US, Canada, Australia, Japan, and most of Asia. Prices below exclude duties and import taxes which are paid by the recipient on delivery (except US, where we prepay tariffs).

Unopened tins are returnable within 14 days. Opened tins cannot be resold for food safety reasons.

Email support@rakumatcha.com with a photo and we will replace it at no charge.

A tracking link is emailed when your parcel is dispatched.

Two. The Ritual Gift Box holds a Kyoto bowl, a tin of matcha and the tools. The Tasting Gift Box holds two tins. Both are at /collections/gift.

No. Hand-wash only with a soft sponge and warm water.

Yes. That is what they are made for.

Six to twelve months of daily use before the prongs droop.

Rinse warm after use, never scrub. Air-dry prongs up on a kusenaoshi or any small ring stand.

The Kayori range rotates seasonally. Sign up to our newsletter for new colour drops.

Yes. Email wholesale@rakumatcha.com for the wholesale price list and minimum order.

Twelve 100g tins, mixed across the three matchas.

Yes. Net pricing scales with volume. Full price list on request.

Not at the moment. Our capacity is reserved for the Raku Matcha tin.

Email wholesale@rakumatcha.com with your business name, location, and intended volume.